Frequently Asked Questions

Who are That Card Shop?

We are a company that got tired of making cards with generic pictures and dull slogans so we decided we were going to spend all our time coming up with the funniest cards we could possibly imagine. Work is fun!

 

How many years have you been established?

That Card Shop was formed in June of 2010 and began to specialise in personalised cards in November 2011. To date we have sold more than 50,000 cards in the UK alone!

 

How Can I Contact You?

Email: enquiries@thatcardshop.co.uk

Post: TCS, 52, Barnesdale Crescent, Orpington BR5 2AX

 

Are the cards of High Street Quality?

Our cards are better! Below is our feedback profile from over 50,000 cards sold on eBay...that's right, 100% satisfaction!


 

Do you use card from renewable sources?

Not only do we reduce the amount of card used through efficient workflow processess (duplexing, intelligent workflows etc) we only use card from Xerox which has been granted FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification) showing they meet strict standards for sustainable forestry.

 

Where is my card?

Your card will have been despatched within 24 hours and should be with you after a maximum of 3 working days. If it has not arrived, do not wait around, let us know by emailing enquiries@thatcardshop.co.uk so we can refund/replace it for you. If you order the card back to you, it will be sent in a plain envelope and sealed in a cello bag with a gift envelope to send it on!

 

How do I personalise my card?

Just pop the required texts on the product page before you "Add to Cart"!

 

What will the text look like inside?

Your inside text will be printed to match the card theme. If you also specified a greeting to be printed, we will use a lovely "Handwriting" font to make your card look like you've written it yourself! Please see below for an example:

If you would like a different font, just let us know!

 

I Love Captain Cardman!

So do we! All our comic strips have been adapted from bitstrips.com give them a visit to generate your own!

 

What if I am not happy with my card?

In the unlikely event that you are not happy with your card we offer a no-quibble money back guarantee. All we ask is that you contact us if there is a problem so we can try and fix it!

 

What size are the Cards?

The cards are A5 when folded which measures 148 x 210mm or 5.8 x 8.3 inches (alternatively, they are A4 folded in half!)

 

Can I cancel my order?

If we receive your cancellation request by email (enquiries@thatcardshop.co.uk) before despatch then no problem! If you have any query though, please contact us as we always do our best to resolve.

 

Can I order over the phone?

We are purely internet based but please email us if you have special circumstances to see if we can accommodate you.

 

How much text can you fit on the card?

As much as you need! Please keep in mind that the greater the amount of text, the smaller the font has to be to fit it all on!

 

You have broken our Copyright, will you remove the offending card?

Some of our cards are inspired by 3rd party content but we would never knowingly infringe copyright and would be happy to remove any offending material.

 

I like the product images but what do the cards actually look like?

Our cards are printed exactly as pictured...please see below for more information.

 

 

 

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